telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with for the performance and output of the Service Centre Consultants to drive operational service delivery Equivalent Experience
Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is assistance & call center, established in 2005. We Specialize in Top Quality call center services – solutions, With a reliable call center analytics and reporting, workforce management, call accounting tools, and Answering Inbound calls, Handling customer complaints, Following up on customer calls, Updating Customer Grade 12. A minimum of 2 years’ experience in a call center environment. Language Proficiency: Ability
data management, introduction of AI tools to enhance QA test capabilities, environment management and focus timeframe (4 hours). Collaboration with QA Lead and QA artifacts to ensure QA conformance and integration of changes coverage, fitness of QA test and pipeline, introduction of AI tools to enhance QA test capabilities, environment
QA & QC Manager – Sandton Job Type: Contract Job Level: Skilled Experience: Between 7 – 10 Years Years Summary Position: QA & QC Manager – Sandton Reporting to: Project Manager To oversee the activity advantageous. Driver’s Licence and own transport. The post QA & QC Manager appeared first on freerecruit.co
We're UREGNTLY seeking Web Chat Contact Centre Agents - 3 Months Contract - Woodmead (Gauteng) To start Advantageous MUST have 6 - 12 Months web chat call centre experience To Start Immediately salary: R8000
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback gaps. Reporting and Analysis: Generate and analyse QA reports to identify trends, patterns, and areas of sessions. Continuous Improvement: Develop and update QA/QC processes and standards to ensure continuous improvement industry best practices and integrate them into the QA/QC process. Compliance and Risk Management: Ensure
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback gaps. Reporting and Analysis: Generate and analyse QA reports to identify trends, patterns, and areas of sessions. Continuous Improvement: Develop and update QA/QC processes and standards to ensure continuous improvement industry best practices and integrate them into the QA/QC process. Compliance and Risk Management: Ensure
We're UREGNTLY seeking Web Chat Contact Centre Agents - 3 Months Contract - Woodmead (Gauteng) To start Advantageous MUST have 6 - 12 Months web chat call centre experience To Start Immediately salary: R8000
Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared
technical delivery and ensure conformance to standards, QA asset fitness and assisting teams where necessary maintenance, etc.), introduction of AI tools to enhance QA test capabilities in journeys, coach and mentor engineers re-use of automation during development, review of QA artifacts and working with EQA CoX to enhance enterprise