pride ourselves on delivering exceptional customer service and maintaining strong client relationships experience in a call centre, collections, or customer service role is preferred. Strong communication and
pride ourselves on delivering exceptional customer service and maintaining strong client relationships experience in a call centre, collections, or customer service role is preferred. Strong communication and
troubleshooting and incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively tools and procedures to ensure compliancy with service level agreements and operational standards. Contribute technologies. Continuous improvement to ensure effective service Ensure adherence to organisational policies, practices market trends to constantly improve the Specialty customer value proposition offerings. Streamline and integrate external process improvements designed to enhance the customer experience and value. Optimise departmental performance
decision and technical support and optimisation services within departmental budget parameters within the standards for best practice Consulting and Project Services • Provide technical support to line management recovery to be aligned with departmental targets Customer and Client Relationship Management • Maintain Support • Ensure effective delivery of quality service • Conduct investigations and make recommendations performance optimised • Provide accurate feedback to customers Relevant job-specific experience of which at least
Business Performance and Operations • Support service delivery within department and project budget parameters (BU) compliance to all applicable legislation Customer and Client Relationship Management • Provide expert and live the Group's values Financial Support Services • Manage cost recovery • Design for efficiency
To ensure professional and effective service delivery to customers. To oversee that the Department complies
To ensure professional and effective service delivery to customers. To oversee that the Department complies
to requirements of quality management systems Customer and Client Relationship Management • Provide technical discipline related change management Financial Support Services • Manage budget and/or capital budget agreed upon
healthcare services, employee wellness program, emergency medical services and medical supply service Assessing