Go-live preparation and post go-live support. Incident Management prompt resolution of security and authorization Operations experience (ticket handling, problem, incident management). Jira and Confluence experience. Build
applications in BW and SAC. Assist in handling incidents and monitor data loads Important: A clear criminal applications in BW and SAC. • Assist in handling incidents and monitor data loads • Important: A clear criminal
the Devs are required to attend to operational incidents when required as well as be on occasional standby applications in BW and SAC. • Assist in handling incidents and monitor data loads • Important: A clear criminal
Basic knowledge of ITIL and ITSM such as Problem-Incident-Change processes Basic knowledge of ITSM Suite requests with a focus on VDIs Manage Problem, Incident and Change process for dedicated ITSM service requests with a focus on VDIs Manage Problem, Incident and Change process for dedicated ITSM service Basic knowledge of ITIL and ITSM such as Problem-Incident-Change processes Basic knowledge of ITSM Suite
auditing solutions Experience with ITIL processes (Incident, Change and Problem management) Experience in
specifications. Ensure that all processes are investigated and considered in obtaining the specifications
environment Familiarity with ITIL processes, including incident, change, and problem management Experience with available solutions Manage problems, changes, and incidents Establish and uphold internal controls that mitigate
Operations experience (ticket handling, problem, incident management) Jira and Confluence experience ROLE: Operations experience (ticket handling, problem, incident management) • Jira and Confluence experience
projects Ensure that all processes have been investigated/considered in obtaining the specifications of projects • Ensure that all processes have been investigated/considered in obtaining the specifications of