(Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required Raise Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets as required
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES:
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
renewing, and rebuilding as per the maintenance tickets. Provide an ongoing and generic maintenance duties deficiencies reported through the maintenance tickets. Plumbing maintenance of bathrooms/classrooms/corridors of buildings and grounds as logged through the ticket. Qualifications: Grade 12 or N-4 Technical qualification
renewing, and rebuilding as per the maintenance tickets. Provide an ongoing and generic maintenance duties deficiencies reported through the maintenance tickets. Plumbing maintenance of bathrooms/classrooms/corridors of buildings and grounds as logged through the ticket. Qualifications: Grade 12 or N-4 Technical qualification
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments
and Kafka environment Following up on incident tickets to make long term improvement The team operates
resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service