support (If / when required) End Users support. Software support. 3rd party support for any 3rd party hardware software. Proactive infrastructure monitoring and reporting. Ticket system required & AH support
support (If / when required) End Users support. Software support. 3rd party support for any 3rd party hardware software. Proactive infrastructure monitoring and reporting. Ticket system required & AH support
required)
required)
automation tools to monitor and observe software reliability in the supported environment Handing of incidents throughout the entire Software Development Life Cycle Managing projects / processes Support Product in an Agile
switches, firewalls, Wireless, etc) Software (installation and support) Servers and Workstations (Manage
release plans Support the software specialist as and when required Provide support to delivery teams so that
performance. Utilize engineering tools and software to support reliability analysis and decision-making
automation tools to monitor and observe software reliability in the supported environment Handing of incidents throughout the entire Software Development Life Cycle Managing projects / processes Support Product in an Agile