reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including B&B etc Ability to calculate round the world fares Accurately complete all reissues Ability to complete complete all refunds accurately Ensure corporate fares are utilized Ability to mentor more junior consultants
reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including B&B etc Ability to calculate round the world fares Accurately complete all reissues Ability to complete complete all refunds accurately Ensure corporate fares are utilized Ability to mentor more junior consultants
all assigned Tickets are actioned daily and accurately updated daily. Ensure that Tickets are closed within given to the requestors. Escalate any incidents / tickets that cannot be resolved within the Application “Development Support Ticket Logging Guideline”. Manage & follow-ups on tickets escalated to the ‘Development Customer Support experience Experience with support ticketing systems such as Freshdesk Non-negotiable skills/experience
support of products as listed above Keeping CRM tickets up to date - from initial assignment to completion presales for new clients Manage L1 engineers, ensure tickets are updated timeously Assist with Product demonstrations
special arrangements. Credit Tickets Management: Follow up on credit tickets on behalf of customers. Support
special arrangements. Credit Tickets Management: Follow up on credit tickets on behalf of customers. Support
general health AND a certificate of fitness (Red Ticket). Market Related
stakeholders within the company of emergencies Ensure ticket system is maintained and updated at all times Minimum
stakeholders within the company of emergencies Ensure ticket system is maintained and updated at all times Minimum
ordering supplies and equipment Complete work orders/tickets in the ERP system as required Ensure that the quality completed Time to resolve technical breakdowns and tickets HSE compliance and statistics Spare part inventory