correct procedures for logging calls Assess quality of contact centre staff performance Coordinate call qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
on quotes sent and not yet accepted Technical Call Centre & General Admin: Receive breakdown reports
on quotes sent and not yet accepted Technical Call Centre & General Admin: Receive breakdown reports