Manages product quality complaints and ensure that all product complaints are investigated timeously
advertising & updating) Engage with fans, attend to complaints and answer queries Engage with copy writer for Social Media Complaints Identify & Manage complaints within 24hour. Typical complaints addressed in in keeping with the company policy. High risk Complaints and comments are identified and discussed with with management only Trends in comments and complaints are discussed with management Alert S/O management to the brand Track and report on social media complaints schedule Assist franchisees with their social
advertising & updating) Engage with fans, attend to complaints and answer queries Engage with copy writer for Social Media Complaints Identify & Manage complaints within 24hour. Typical complaints addressed in in keeping with the company policy. High risk Complaints and comments are identified and discussed with with management only Trends in comments and complaints are discussed with management Alert S/O management to the brand Track and report on social media complaints schedule Assist franchisees with their social
advertising & updating) Engage with fans, attend to complaints and answer queries Engage with copy writer for Social Media Complaints Identify & Manage complaints within 24hour. Typical complaints addressed in in keeping with the company policy. High risk Complaints and comments are identified and discussed with with management only Trends in comments and complaints are discussed with management Alert S/O management to the brand Track and report on social media complaints schedule Assist franchisees with their social
advertising & updating) Engage with fans, attend to complaints and answer queries Engage with copy writer for Social Media Complaints Identify & Manage complaints within 24hour. Typical complaints addressed in in keeping with the company policy. High risk Complaints and comments are identified and discussed with with management only Trends in comments and complaints are discussed with management Alert S/O management to the brand Track and report on social media complaints schedule Assist franchisees with their social
systems: deviations, campers, product quality complaints ▪ Qualification – Relevant Science Degree ▪ Minimum
systems: deviations, campers, product quality complaints ▪ Qualification – Relevant Science Degree ▪ Minimum
visits to customers / practices Handle queries and complaints Customer relationship management Travel to KZN
visits to customers / practices Handle queries and complaints Customer relationship management Travel to KZN
effectiveness and alignment of company values, customer complaint reporting and health and safety. Requirements: