advertising & updating) Engage with fans, attend to complaints and answer queries Engage with copy writer for Social Media Complaints Identify & Manage complaints within 24hour. Typical complaints addressed in in keeping with the company policy. High risk Complaints and comments are identified and discussed with with management only Trends in comments and complaints are discussed with management Alert S/O management to the brand Track and report on social media complaints schedule Assist franchisees with their social
advertising & updating) Engage with fans, attend to complaints and answer queries Engage with copy writer for Social Media Complaints Identify & Manage complaints within 24hour. Typical complaints addressed in in keeping with the company policy. High risk Complaints and comments are identified and discussed with with management only Trends in comments and complaints are discussed with management Alert S/O management to the brand Track and report on social media complaints schedule Assist franchisees with their social
advertising & updating) Engage with fans, attend to complaints and answer queries Engage with copy writer for Social Media Complaints Identify & Manage complaints within 24hour. Typical complaints addressed in in keeping with the company policy. High risk Complaints and comments are identified and discussed with with management only Trends in comments and complaints are discussed with management Alert S/O management to the brand Track and report on social media complaints schedule Assist franchisees with their social
advertising & updating) Engage with fans, attend to complaints and answer queries Engage with copy writer for Social Media Complaints Identify & Manage complaints within 24hour. Typical complaints addressed in in keeping with the company policy. High risk Complaints and comments are identified and discussed with with management only Trends in comments and complaints are discussed with management Alert S/O management to the brand Track and report on social media complaints schedule Assist franchisees with their social
areas of concern • Review, register and resolve complaints received from clients • Maintain the key individual
areas of concern • Review, register and resolve complaints received from clients • Maintain the key individual
centre activities - dealing with incoming customer complaints and queries.
all times Address guest inquiries and resolve complaints with utmost professionalism Collaborate effectively
all times Address guest inquiries and resolve complaints with utmost professionalism Collaborate effectively
eing consistent resolution and management of complaints, ensuring root cause analysis is performed and process optimization     and digitization, complaints management, culture skills and        levels