Management: Incidents Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azur Cloud, Linux and
Nagios, Kabana End user support/ Incident-Problem management: ITSM Suite / BMC Remedy or ServiceNow QUALIFICATIONS
Operations experience (ticket handling, problem, incident management) Jira and Confluence experience Build
>Negotiation skills
presentation, and negotiation skills - Strong problem-solving, time management, and organizational abilities - Ability
conceptualizing solutions to solve the client's problem and then managing all aspects of the project including quoting
presentation, and negotiation skills - Strong problem-solving, time management, and organizational abilities - Ability
conceptualizing solutions to solve the client's problem and then managing all aspects of the project including quoting
making. Impact and influence. Analysis and problem solving. Managing complexity and ambiguity. Annually
making. Impact and influence. Analysis and problem solving. Managing complexity and ambiguity. Annually