their full potential. About the Role: The Service Delivery Manager will be responsible for leading transitions
looking for a Service Delivery Manager to join their team. The Service Delivery Manager (SDM) is responsible
efficient and responsive Service Desk and Service Delivery Management teams, be accountable for the delivery looked after large service desks and service delivery managers as apart of their portfolio. In order
vehicles and drivers to ensure optimal service delivery. Manage driver's on-route with regard to any problems
applicant will be reporting to the Assistant Service Delivery Manager (JHB) or their nominees at GAAP where
Configuration specialist is a member of the IT Service Delivery management team whose mission is to provide uninterrupted support the operation of end-to-end IT services delivery and management processes. Build documentation and measure and model service delivery and drive continuous improvements. Effective in managing knowledge. Recommendations:
Configuration specialist is a member of the IT Service Delivery management team whose mission is to provide uninterrupted support the operation of end-to-end IT services delivery and management processes. Build documentation and measure and model service delivery and drive continuous improvements. Effective in managing knowledge. Recommendations:
managers, operational teams, and users IT Service Delivery Managers / Analysts Masterdata Team Management
Contracts are adhered to together with the Service Delivery Managers. Monitor and reports on service levels Management and call Quality , to Manager and Service Delivery Managers. Documentation Ensure relevant documentation
In-depth service delivery knowledge, escalation procedures, incident and problem management, change management