sustain. Oversee SSA testing service delivery Very strong project management working with on-shore/off shore
sustain. Oversee SSA testing service delivery Very strong project management working with on-shore/off shore
Service Delivery Manager – Operations The individual must play a critical role in ensuring the alignment consistency and quality in service delivery. 1. Customer Relationship Management (CRM): Understanding CRM ensure minimal impact on service delivery. Solution creating and crisis management skills. 9. Financial Acumen:
and client end-users in support of the Service Delivery Manager. Confirm call resolution with End User
ID's & authorisation, manage service delivery operations, manage infrastructure resource administration
Traffic Management service delivery. Lead development, utilisation, and management of the Air Traffic
Traffic Management service delivery. Lead development, utilisation, and management of the Air Traffic
ID's & authorisation, manage service delivery operations, manage infrastructure resource administration
stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge
stakeholder needs, satisfaction and service delivery Knowledge management: Assess all high risk or high cost