DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent REPORTS TO Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spa
We are urgently seeking experienced Collections Agents. This is a full-time on-site role located in Umhlanga for an Experienced Debt Collection Agent . As a Debt Collection Agent, you will need to be assertive and Qualification Proven experience as a Debt Collection Agent Knowledge of legal guidelines for debt collection
Careerbox is hiring customer service agents for a UK campaign. Successful candidates will help customers
Description Outbound Consultant - Insurance To support the goals and objectives of the campaign by ensuring professional and ethical manner. Responsibility Area • Outbound calls - Sales of services and products • Administration responding and following up on all rescheduled calls and pending information. • Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external client requirements - Cold calling SA clients • Minimum 6 months insurance telesales experience (cold calling) - Ideally
Description Outbound Consultant - Insurance To support the goals and objectives of the campaign by ensuring professional and ethical manner. Responsibility Area • Outbound calls - Sales of services and products • Administration responding and following up on all rescheduled calls and pending information. • Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external client requirements - Cold calling SA clients • Minimum 6 months insurance telesales experience (cold calling) - Ideally
experience working at a management level within a Call Centre of a large operation 4-5 years experienced in multiple campaigns preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary education years' experience as a Operations Manager in a call centre environment Market Related
to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Coach Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Keep
to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Management/Campaign Launches, Upskills, Refreshers · Take Calls for minimum 4 hours each month · Attend TTT with Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations · Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations ·
plays a crucial role in driving the success of outbound calling operations by ensuring that the dialler system
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required