their full potential. About the Role: The Service Delivery Manager will be responsible for leading transitions client engagements to ensure consistent service delivery; Contribute to business development in select
• Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats) • Willingness • Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats) • Willingness
outsourced deliveries.
- Communicate with the sales team regarding orders, ETAs, and late deliveries.
deliveries is completed and filed.
- Communicate with delivery staff.
- Prepare
- Assist customers with collections and deliveries
- Check stock and escalate discrepancies
outsourced deliveries. - Communicate with the sales team regarding orders, ETAs, and late deliveries. - Ensure documentation for transport and deliveries is completed and filed. - Communicate with delivery staff. - Prepare waybills waybills - Assist customers with collections and deliveries - Check stock and escalate discrepancies to Operations
outsourced deliveries. - Communicate with the sales team regarding orders, ETAs, and late deliveries. - Ensure documentation for transport and deliveries is completed and filed. - Communicate with delivery staff. - Prepare waybills waybills - Assist customers with collections and deliveries - Check stock and escalate discrepancies to Operations
various customers daily. Follow up and correct any delivery issues. Plan emergency orders. Receiving of stock different countries that is scheduled for delivery. Match delivery notes and invoices to goods received.
various customers daily. Follow up and correct any delivery issues. Plan emergency orders. Receiving of stock different countries that is scheduled for delivery. Match delivery notes and invoices to goods received.
for client requests, container collections, and deliveries. Strong communication and organizational skills drafting weekly delivery planning based on client requirements.
accounts from an IT service delivery perspective; Lead service delivery reviews on SLA adherence and with clients and internal stakeholders; Service Delivery Reviews: Participate in MBR/QBR reviews and new compliance and information security as part of service delivery. Work with internal audit teams to meet compliance compliance requirements; Client Liaison: Understand delivery requirements and communicate expectations to internal business processes, IT processes, and service delivery; Proficient in MS Office, MS Project, and Visio;
customers daily.
Follow up and correct any delivery issues.
Plan emergency orders.
Receiving
different countries that is scheduled for delivery.
Match delivery notes and invoices to goods received