Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
perform all tasks associated with the contact centre, from call management to response reaction and measurement assisting with administration and data. The response centre will operate 24/7 on a three-shift basis. Each packages (Microsoft Office, Xero, Mechanic Desk, Call Management Software) • Telephone • Internet access Underpinned by Right Now and Can Do: • Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the App. • Drivers will log panic or call me through the App. • The Responder will be responsible
OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant Interact with clients over the phone Do quotes for Outsurance Pet and Checkers Pet Products Provide our clients sound advice on Pet Insurance Cross Sell Personal OUTsurance products to clients Requirements: Candidate must Knowledge: Principles of sales The workings of a call centre Product/Systems knowledge and/or potential to knowledge in a short space of time At least 6 months call centre experience or exposure is advantageous Additional
OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant Interact with clients over the phone Do quotes for Outsurance Pet and Checkers Pet Products Provide our clients sound advice on Pet Insurance Cross Sell Personal OUTsurance products to clients Requirements: Candidate must Knowledge: Principles of sales The workings of a call centre Product/Systems knowledge and/or potential to knowledge in a short space of time At least 6 months call centre experience or exposure is advantageous Additional
OUTsurance is a world-class profit orientated short-term & life insurer. You always get something advisors are responsible for handling difficult calls. It is their responsibility to retain clients and and make sure these clients remain part of the OUTsurance family Dealing with client queries and complaints in place and in accordance with the values of OUTsurance Responsible to up-sell existing policies Skills Previous call centre experience - preferably in a client centric or sales environment Previous call centre
OUTsurance is a world-class profit orientated short-term & life insurer. You always get something advisors are responsible for handling difficult calls. It is their responsibility to retain clients and and make sure these clients remain part of the OUTsurance family Dealing with client queries and complaints in place and in accordance with the values of OUTsurance Responsible to up-sell existing policies Skills Previous call centre experience - preferably in a client centric or sales environment Previous call centre
perform all tasks associated with the contact centre, from call management to response reaction and measurement assisting with administration and data. The response centre will operate 24/7 on a three-shift basis. Each packages (Microsoft Office, Xero, Mechanic Desk, Call Management Software) • Telephone • Internet access Underpinned by Right Now and Can Do: • Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the App. • Drivers will log panic or call me through the App. • The Responder will be responsible
Developing New Leads through Prospecting and Cold Calling Activities Qualification of all inbound Marketing Follow-up and handling of all inbound customer calls or email enquiries Updating of all Customer records in a manufacturing/engineering environment Cold calling Assisting a BDE to reach monthly sales targets
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sales