This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
responsible for the sales of new and used motor vehicle parts. Duties will include dealing with customers, asking asking the correct questions to determine what parts the customer needs, following up on deals until the and working with the Workshop team to bring these parts to the counter. Requirements:
Purpose of the Role To support, quote and generate parts sales with existing and potentially new customers customers. Assist service technicians to book parts. Key Performance Areas Be professional and provide timeous monthly parts sales targets Identify and implementation of parts sales campaigns Processing of parts quotations and sales orders Follow-up and resolve customer parts order enquiries Provide regular feedback to customers customers on back orders and stock Monthly parts sales performance and market activity reports Meet objectives
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of applications at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report to Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular type at the same time) Attention to detail Matric Preferably 12 months plus USA call centre experience. For
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular type at the same time) Attention to detail Matric Preferably 12 months plus USA call centre experience. For
customer satisfaction by delivering in full and on time
Achieve agreed Customer Service turnaround
/>Monitor Customer service standards in the Call Centre /Internal Sales
Ensure the Warehouse
Forming part of a respected and established Financial services firm, that offers wealth, fiduciary
This is a full time, office based role in Durban North.
Reference: NFR003901-BM-1 Calling out to all IMMEDIATELY CA(SA) My client in the entertainment industry industry is seeking a Financial Controller to be a part of their driven team. This organization value their process resulting in accurate budgets delivered on time and closely monitored. maintain accurate records