Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing experience. This role involves managing and growing the customer service team, improving efficiencies, and optimizing or more years of proven experience managing a customer service team that utilizes various support channels
Summary
The Customer Service Manager is responsible for attending to the necessary ge NPS score for the company
Qualifications and Exper
courtesy calls to customers. Matric Non negotiable - Min 5 years' working experience in customer service/technical
Job Description
● Responsible for the profitability and customer satisfaction for assigned contracts. ● Provide both Minimum of 3 additional years of experience in Customer Contract Management. Characteristics: ● Strong problem identification and solution skills. The post Customer service Manager appeared first on freerecruit
resolving queries with sales staff, branches, customers, OEMs and service partners (including site visits)
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