incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
to company objectives
management) Resolve incident tickets Analyse and resolve problem tickets Experience with VIP and End-user
share. The successful candidate must be able to sell and will come with a proven track record of achieving relationships. Applicants must understand complex selling in the B2B environment and be agile in adapting qualification in Sales & Marketing Min. 5 yrs selling experience B2B in an Account Management and business (preferably) in-store / Point of Sale / display selling (advantageous) Analytical, organised and comfortable
share. The successful candidate must be able to sell and will come with a proven track record of achieving relationships. Applicants must understand complex selling in the B2B environment and be agile in adapting qualification in Sales & Marketing Min. 5 yrs selling experience B2B in an Account Management and business (preferably) in-store / Point of Sale / display selling (advantageous) Analytical, organised and comfortable
Annually. Coach and Develop Sales team in Strategic Selling Skills required per Hot and Cold solutions including Be sufficient in selling in the Business-to-Business sales arena and Solutions Selling skills. Strong analytical
Annually. Coach and Develop Sales team in Strategic Selling Skills required per Hot and Cold solutions including Be sufficient in selling in the Business-to-Business sales arena and Solutions Selling skills. Strong analytical
foundation for future sales growth.