Manages product quality complaints and ensure that all product complaints are investigated timeously
advertising & updating) Engage with fans, attend to complaints and answer queries Engage with copy writer for Social Media Complaints Identify & Manage complaints within 24hour. Typical complaints addressed in in keeping with the company policy. High risk Complaints and comments are identified and discussed with with management only Trends in comments and complaints are discussed with management Alert S/O management to the brand Track and report on social media complaints schedule Assist franchisees with their social
advertising & updating) Engage with fans, attend to complaints and answer queries Engage with copy writer for Social Media Complaints Identify & Manage complaints within 24hour. Typical complaints addressed in in keeping with the company policy. High risk Complaints and comments are identified and discussed with with management only Trends in comments and complaints are discussed with management Alert S/O management to the brand Track and report on social media complaints schedule Assist franchisees with their social
advertising & updating) Engage with fans, attend to complaints and answer queries Engage with copy writer for Social Media Complaints Identify & Manage complaints within 24hour. Typical complaints addressed in in keeping with the company policy. High risk Complaints and comments are identified and discussed with with management only Trends in comments and complaints are discussed with management Alert S/O management to the brand Track and report on social media complaints schedule Assist franchisees with their social
advertising & updating) Engage with fans, attend to complaints and answer queries Engage with copy writer for Social Media Complaints Identify & Manage complaints within 24hour. Typical complaints addressed in in keeping with the company policy. High risk Complaints and comments are identified and discussed with with management only Trends in comments and complaints are discussed with management Alert S/O management to the brand Track and report on social media complaints schedule Assist franchisees with their social
handling of complaints (internal & external)
systems: deviations, campers, product quality complaints ▪ Qualification – Relevant Science Degree ▪ Minimum
systems: deviations, campers, product quality complaints ▪ Qualification – Relevant Science Degree ▪ Minimum
visits to customers / practices Handle queries and complaints Customer relationship management Travel to KZN
plans
- Handle customers' questions or complaints
- Identify gaps in the system and recommend