and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons when operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons
Control. Monitoring staff start and finish times. Co-ordinate any overtime work required. Be available
Incident prevention and reporting Maintain radio contact with controllers Take preventive action toward markets in which we participate. Should you not be contacted regarding this position within 10 working days
customer relations skills. All references must be contactable. Experience with staff management and training
customer relations skills. References must be contactable. Experience with Restaurant administration &
respond to every application, should you not be contacted for this position within 10 working days please