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Contact Center,vodaworld Jobs in South Africa,gauteng

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Operations Manager/industrial Engineer NEW

Pretoria  50000 Monthly

Responsibilities:

  • Optimize daily contact center operations, capacity planning, and procedu uct time studies and develop standards for contact center processes
  • Identify process bottlenecks standards and protocols
  • Collaborate with contact center leadership to translate analysis into action

  • Operational reporting in call/ contact centers
  • Customer relations
  • Working


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  • Business Intelligence Executive Durban NEW

     Traq Software SolutionseThekwini

    Executive to join our dynamic debt collections contact center. The BI Executive will play a crucial role business contexts. - A solid understanding of contact center processes and technology would be an added business contexts. - A solid understanding of contact center processes and technology would be an added


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