Contact Centre's
3+ years in Contact Centre Management / Supervision
Required
years in Contact Centre's 3 years in Contact Centre Management / Supervision Required nature of experience:
years in Contact Centre's 3 years in Contact Centre Management / Supervision Required nature of experience:
focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
according to KPI’s in conjunction with Contact Centre Manager on a regular basis
according to KPI’s in conjunction with Contact Centre Manager on a regular basis
At least 5 years' experience in contact centre operational management and strategic planning with a proven
At least 5 years experience in contact centre operational management and strategic planning with a proven
Essential Outbound & inbound contact centre operational management and strategic planning experience