focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
in managing contact centres Proven ability to work independently and efficiently manage a contact centre
Manage and lead the Contact Centre team Identify areas of development Coach and manage individual/team performance
Duties will include but not be limited to: