Industrial Engineering. 3 years in Call/Contact Centre. 2 years Management. Remuneration: R50 000 – R65 000
perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role in driving
perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role in driving
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance tracking, coaching, and management Quality assurance as per strict quality standards Facilit
executive report Outbound & inbound contact centre operational management and strategic planning experience
bustling Contact Centre. Heres how youll make waves:
Duties:
Omnichannel Customer Interaction Management
- Oversee a multifaceted contact centre that handles a variety of queries, including first line and second line technical issues, billing enquiries, and general customer concerns across multiple