focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and elevate the Group's reputation, thereby ensuring an increase in sales both online and in-store. Job Objectives: Assist with managing the various queues within the Freshdesk environment, incl
To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and elevate the Group's reputation, thereby ensuring an increase in sales both online and in-store. Job Objectives: Assist with managing the various queues within the Freshdesk environment, incl