IT Service Delivery Manager, Other, Cape Town, Company Name: Surgo HR & Training. Surgo (PTY) Ltd Intelligence. Our client is recruiting for an IT Service Delivery Manager to join their team based in Cape Town from IT Service delivery perspective. IT Service Management and Delivery - Lead Service delivery Reviews Internal stakeholders. Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business Compliance Information Security as part of Service Delivery of client processes. Shoulder responsibility
work electronically
Gauteng
To provide day-to-day operational service delivery in line with client Service Level Agreements maintained with the client in terms of operational service delivery requirements
Level Agreements (SLA's) and service delivery standards for all service delivery. Supervise day-to-day operational guidelines and standards associated with quality service delivery of project management services and consultation
Level Agreements (SLA's) and service delivery standards for all service delivery. Supervise day-to-day operational guidelines and standards associated with quality service delivery of project management services and consultation
fit-for-purpose solutions, and assisting Sales, Service Delivery, OEM and Partnerships, and other Presales customers, including liaising with Sizwe Sales, Service Delivery, and OEMs and Partnership teams. Within the
maintained with the client in terms of operational service delivery requirements Establish and maintain relationships provisions. To provide day-to-day operational service delivery in line with client Service Level Agreements
reports submitted to clients.
Service delivery to ensure customer satisfaction:
Maintain effective people pr
and implement people strategies in line with service delivery, performance objectives and budgets. Implement that contributes to efficient and effective service delivery, optimised quality of services rendered and ensure implementation of practices, which build service delivery excellence and encourage others to provide customer expectations in the business. Prepare service delivery excellence plans National Diploma/Degree/
and implement people strategies in line with service delivery, performance objectives and budgets. Implement that contributes to efficient and effective service delivery, optimised quality of services rendered and ensure implementation of practices, which build service delivery excellence and encourage others to provide customer expectations in the business. Prepare service delivery excellence plans National Diploma/Degree/