efficient travel service delivery.
REISSUING TICKETS, RESERVATIONS, AND REFUNDS
applications
comprehensively, including reservations, fares, ticketing, re-issues, and refunds for all routing compl all fees during ticketing, including invoicing and referral bookings
Key responsibilities include:
computing and web-based applications Familiarity with ticketing systems, particularly ConnectWise Manage is helpful track customer inquiries and resolutions in their ticketing system. Collaborate with the development team
will include routing of tickets, following up, escalation and closing of tickets after customer agreement
through proactive improvement initiatives. Work Tickets Closed at No Charge: Develop a comprehensive policy policy outlining criteria for no-charge work tickets, including defining reasons for no charge, department compliance policy. Actively monitor open no chare work tickets, ensuring they closed off timeously per established established policy. Review and analyse work tickets closed at no charge to identify trends and verify the validity Maintain documentation of all no-charge work tickets and establish a claims recovery process to recoup
preferential. Company benefits include: Flight ticket, accommodation, medical and tips/service charge
candidates applying - Ensure that all calls and tickets are answered and resolved within the Company SLA check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This is a client-facing
onsite installations Log and attend to tickets using internal ticketing tool Monitor network via monitoring