relationships with Microsoft customers. Grow share of wallet within these customers of primarily Microsoft working with customers at all levels of an organization including high-profile customers. Experience in develop solutions. Working experience in a customer service environment. Experience preparing and presenting self-motivated, and display a high level of energy. Customer service orientated. Enjoy collaboration and able to
pride ourselves on delivering exceptional customer service and maintaining strong client relationships experience in a call centre, collections, or customer service role is preferred. Strong communication and
pride ourselves on delivering exceptional customer service and maintaining strong client relationships experience in a call centre, collections, or customer service role is preferred. Strong communication and
parties • Managing project delivery to ensure customer satisfaction. • Pro actively manage changes in to agreed Service Level Agreements (SLA's) and service delivery standards for all service delivery. Supervise Manage project team. Coaching of staff members. Service Management Execute responsibilities in a manner standards associated with quality service delivery of project management services and consultation provided by aligned to the services framework and consistent with customer agreements. Identify service performance
parties • Managing project delivery to ensure customer satisfaction. • Pro actively manage changes in to agreed Service Level Agreements (SLA's) and service delivery standards for all service delivery. Supervise Manage project team. Coaching of staff members. Service Management Execute responsibilities in a manner standards associated with quality service delivery of project management services and consultation provided by aligned to the services framework and consistent with customer agreements. Identify service performance
troubleshooting and incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively tools and procedures to ensure compliancy with service level agreements and operational standards. Contribute technologies. Continuous improvement to ensure effective service Ensure adherence to organisational policies, practices market trends to constantly improve the Specialty customer value proposition offerings. Streamline and integrate external process improvements designed to enhance the customer experience and value. Optimise departmental performance
of the area needs, and the collaboration with service areas to meet company's sales targets. The position's This aims to gain insights into regional and customer trends, identify potential areas for growth, and
of the area needs, and the collaboration with service areas to meet company's sales targets. The position's This aims to gain insights into regional and customer trends, identify potential areas for growth, and
To ensure professional and effective service delivery to customers. To oversee that the Department complies
To ensure professional and effective service delivery to customers. To oversee that the Department complies