Centurion / Durban / George / Cape Town The Technical Support Technician at the client plays a crucial role role in providing technical assistance and support to customers, internal teams, and field technicians service abilities Technical Support: Provide prompt and effective technical support to customers and internal track all customer interactions and technical issues in the support ticketing system. Customer Service: Escalate complex technical issues to senior technical support staff or relevant departments, as required
Support & Maintenance of Customer base - Technical Support Ensure Development of New/Potential Customers
Responsibilities include: Provide 2nd line application technical support on all Retail and Warehouse application s
issues related to the ERP system. Provide technical support to end-users and address any system-related
ensure high reliability of systems. Providing technical support and advice to the users of the equipment.
a theatre environment and when ready give technical support in the operating theatre when required. Ensure
a theatre environment and when ready give technical support in the operating theatre when required. Ensure
engineering solutions. Providing comprehensive technical support throughout the product lifecycle. Ensuring
technologies for tracking and monitoring cargo. Technical Support and Troubleshooting • Help Desk Management: Previous experience in Customer Service, Technical Support beneficial Hands on experience with CRM software
documentation of new and existing systems at a technical level for support continuity. Training: Train level 1 support