Management: Incidents Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azur Cloud, Linux and
scripting. Service Management processes (Problem Management, Capacity Management, Service Design, Incident
Nagios, Kabana End user support/ Incident-Problem management: ITSM Suite / BMC Remedy or ServiceNow QUALIFICATIONS
investigating complaints; conducting tests; resolving problems. Manage all on site installation, repair, maintenance
Management: Incidents Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azur Cloud, Linux and
Operations experience (ticket handling, problem, incident management) Jira and Confluence experience Build
>Negotiation skills
acceptance of all parties. Proactive problem solving and conflict management - Builds a logical approach to to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and
acceptance of all parties. Proactive problem solving and conflict management - Builds a logical approach to to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and
presentation, and negotiation skills - Strong problem-solving, time management, and organizational abilities - Ability