IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX
IGT Solutions Cape Town, Western Cape, South Africa (On-site) About Us : IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human In
years in Contact Centre's 3 years in Contact Centre Management / Supervision Required nature of experience:
years in Contact Centre's 3 years in Contact Centre Management / Supervision Required nature of experience:
At least 5 years' experience in contact centre operational management and strategic planning with a proven
Essential Outbound & inbound contact centre operational management and strategic planning experience
level leading a service driven contact centre. 3 years' experience in managing and developing budgets and
perform all tasks associated with the contact centre, from call management to response reaction and measurement
perform all tasks associated with the contact centre, from call management to response reaction and measurement
Exciting opportunity for individual with relevant degree and 5 years experience in leading BI teams, and experience in AI and Machine Learning technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established organization in KZN. MUST HAVE: B Degre