Proven experience as a Support Technician backend application support or similar role, with a strong understanding of system monitoring and alert configurations - monitoring applications. Proficient in written and verbal commuincations and to be able to explain technical concepts to a non-technical
at clients' premises - Provide desktop and remote support to the end users, external clients, and onsite client 1st line and desktop support tasks - User remote support - Grade 12 - A, N (MIN REQUIRED) - Driver's
Support Technician, to provide on premise and remote support to our customers. A minimum of 3 years relevant support of IT infrastructure of various clients Remote support via TeamViewer/Anydesk of various client Telephonic
What you’ll do:
Prepare and distribute hardware to users. Provide remote support to users. Install and configure software and
and teach clients to use programmes. Offer remote support from an office or perform hands-on work at
user training functions on customer sites. Remote support functions via phone and email. On-site support user training functions on customer sites. Remote support functions via phone and email. On-site support
Directory, Group Policy, and all those nifty remote support tools Excellent communication skills Qualification:
supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering with SLA time Remote IT Maintenance and Scheduled Server maintenance Onsite IT Support and Project installation (optional) Other Requirements: Previous IT remote telephone support experience Fluency in English is mandatory
service and customer support during field visits. Remote support strongly suggested. Manage all on-site installation