sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening and
Responsibilities:
is currently looking for a Sales Manager (Data Centre) based in Fourways. The Sales Manager will be responsible responsible for achieving the Open Access Data Centre sales target by generating new sales and growing collocation company. Sales manager experience in a Data Centre Telecommunication industry. Microsoft packages
or Contact Centre Certifications Minimum applicable experience 5 years in Contact Centre's 3 years in in Contact Centre Management / Supervision Required nature of experience: Team management / supervision
or Contact Centre Certifications Minimum applicable experience 5 years in Contact Centre's 3 years in in Contact Centre Management / Supervision Required nature of experience: Team management / supervision
by discussing client requirements either via call centre or over e-mail advising on suitable options in
such as accurate diary keeping, screening phone calls, ordering of stationary, typing of correspondence queries. Ensuring all updates information from centre are distributed to all employees. Assisting Hospital
such as accurate diary keeping, screening phone calls, ordering of stationary, typing of correspondence queries. Ensuring all updates information from centre are distributed to all employees. Assisting Hospital
homeware store. Located at the Design Quarter Shopping Centre in William Nicol Drive, this store promises to inquiries submitted and requested through email and/or calls Raising payment requisitions Preparing and sending
excellent customer service. Main Responsibilities: Call Centre Provide timeous feedback to clients, direct line