Irene The Technical Support Technician at the client plays a crucial role in providing technical assistance assistance and support to customers, internal teams, and field technicians. This position is responsible for for troubleshooting and resolving technical issues related to solar energy solutions and electrical equipment equipment. The ideal candidate should possess strong technical knowledge, excellent problem-solving skills, and abilities THE ROLE Technical Support: Provide prompt and effective technical support to customers and internal
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customer administrators to implement, maintain, and support the products in the customer environment. This remote
Implementation Projects
Act as technical lead on small to medium implementation projects
Discuss environment requirements with customer technical specialists including:
Storage
Migration projects
Product Support
First contact with customers on support related issues
Potential
/>Potential to move into a 2nd line support position in the medium term
Investigate product and environment
Qualifications: