optimize the customer success operations, driving efficiency and excellence in service delivery. Collaborate cross-functional teams to align operations with customer success initiatives and business objectives. Compliance alignment with cross-functional teams to drive customer success initiatives and achieve business objectives objectives. Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s
Objective:
Our client is looking a Customer Care Coordinator for the Car brand who will work work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the overall candidate will assist the Customer Relations Manager in all areas of customer care elements and activities feedback.
business. ENVIRONMENT: GUARANTEE an exceptional customer experience, revenue retention and referrals across continent as your expertise as highly ambitious Customer Success Manager (Diligent Boards) is sought to Specialist. You will serve as the primary liaison for customer relationships, engage in proactive account management with other team members to facilitate successful customer onboarding, training, support and ongoing relationships Applicants will require 1-3 years' work experience in Customer Success or Account Management (preferably in a
JOB:
Process customer service and technical service enquiries through inbound calls and provide end-to-end end-to-end service.
Main Responsibilities will include but will not be limited to :
your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores the Store Manager, service the entire beauty dept. Job Purpose: To deliver service excellence through order to build customer loyalty and maximise sales. Job Objectives: To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs. To in order to provide the correct information to customers at all times. To efficiently execute all operational
responsible for a variety of tasks including servicing customers, developing and designing new products, managing managing projects, and traveling to customer sites to perform maintenance and repairs.
with the relevant Service Co-Ordinator and other stakeholders.
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/>Document service calls comprehensively
Manage spare parts inventory in the service vehicle
Proactively sell service products and solutions
Lift equipment weighing up to 35 kg intermittently
/>Comprehensive understanding of mechanical systems
Customer-oriented with a proactive and self-driven attitude
service area
Holds a valid driver's license with
Service Calls
Log incoming service calls with all required information (date,
time, customer name, contact name, telephone number, address, machine serial and model number, etc.)
Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously