information is provided to the customer and that calls which cannot be resolved are escalated to correct Responsibilities:
assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments roster Matric essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification
analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
(Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English. Excellent
Our client is seeking an Entry Clerk to action framing entries, ex bond entries, VOC's as well as
provisional payments.
Requirements:
Matric or Senior Certification equivalent
Minimum
Our client is seeking an Entry Clerk to action framing entries, ex bond entries, VOC's as well as
provisional payments.
Requirements:
Matric or Senior Certification equivalent
Minimum
within the prescribed period.
Assist Debtors clerk regarding any expense analysis required;
years experience in a similar role.
Post matric accounting qualification.
Ability to work
client is seeking a meticulous and dedicated Payroll Clerk to join their team.
The successful candidate
/>Qualifications and Skills: