To manage the In-house operation successfully and ensure a 98% KPI and an effective operational and administrative Procedures are known, understood, documented, in place, managed, maintained and enforced Understand and know how how to make use of the various systems in the business Keep all filing and administration up to date Monitor requirements of the customer Evaluate and follow up on service levels Liaise with various departments within the non-deliveries regarding NDD's and ensure out on delivery Manage and control RLOG returns and collections and ensure