Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Conduct initial phone screenings and coordinate interviews with hiring managers. Candidate Management: Build guidance and support to hiring managers during the interview and selection process. Employer Branding: Promote
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rapidly expanding global leader in the Contact Centre as a Service (CCaaS) and Unified Communications
rapidly expanding global leader in the Contact Centre as a Service (CCaaS) and Unified Communications
client is happy with design Administration duties (calling clients, doing bookings, data capturing on in-house in-house system, quotes, invoicing, follow-up calls) All other duties as specified by supervisor Please
years' min experience in Guarding Sales Good Cold calling skills Excellent sales and negotiation skills Proven
years' min experience in Guarding Sales Good Cold calling skills Excellent sales and negotiation skills Proven
finance.careersattainpeople.co.za , or give us a call on 021 180 4090. Alternatively, visit our website
finance.careersattainpeople.co.za , or give us a call on 021 180 4090. Alternatively, visit our website