Proactively monitors, investigates, and reports on information security incidents, Internet use, and ICT primary escalation point for regional incidents or intricate site incidents concerning networking and communication
the primary point of contact for all security incidents, working with various teams to resolve them in in a timely and efficient manner. Investigate potential security breaches, conducting root cause analysis developing remediation plans to prevent future incidents. Implement and maintain security controls in accordance management, auditing and monitoring, security incident and event management, data protection (DLP, encryption)
license supplier (logs, test, new releases etc.) Incident-, problem- and change management Handling and distribution Attendance in rolling on-call duty 24h/7 Investigating new platforms for license management NB: By
prevent accidents and injuries. Investigate and report safety incidents, near misses, and hazards, and
REQUIREMENTS:
- SAP Technical Operations
- Incident Management (IM)
- Change Management (CM)
- Following up on incident tickets to achieve long-term improvement.
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relevant departments when required, to get requests/ incidents resolved on time. Meeting objective and taking Management. Incident Management: Full Application Administration. Data Management. Incident Templates. Service Level Management: Service level management Incident Management. Service level management Change Management
Enterprise application integration (EAI) IBM MQ Incident Management (IM) Change Management (CM) Problem the EAI and Kafka environment Following up on incident tickets to make long term improvement The team
Operations experience (ticket handling, problem, incident management)
- Jira and Confluence experience
- Incident Management prompt resolution of security and
tasks and responsibilities
reference number for every incident logged. Responsible for the Hand-over all incidents to the next shift for Processes and Procedures Log all service requests and incidents received within 15 minutes Provide a professional