material for field teams (interfacing with clients). Incident reporting and escalation to the Field Team Manager
experience. COMMENCEMENT: As soon as possible ROLE: Incident processing and adhering to SLA standards. SAP
negotiable. Reference: SAP BW/SAC Consultant (2809) TB Incident processing and adhering to SLA standards. SAP
international teams Role and Responsibilities: - Process incidents and ensure adherence to SLA standards - Manage
ensure successful go-lives.
- Following up on incident tickets to achieve long-term improvements.
perspective Develop business continuity plans Conduct investigations across all regional sites Develop a network risk programmes in a FMCG environment Proven investigative experience Excellent negotiation, communication
perspective Develop business continuity plans Conduct investigations across all regional sites Develop a network risk programmes in a FMCG environment Proven investigative experience Excellent negotiation, communication
processes (ITPM). Provide 2nd level support during incidents by analysing system logs and overall system resources Main Functions: SAP Technical Administration. Incident and Request Management. Change Request Management (OpsKPI's) for the Feature Team are met Ensure that IM (Incident Management), CM (Change Management) and PM (Problem
lifecycle Experience with ITIL processes (Problem, Incident, Change management) ESSENTIAL SKILLS Experience integration issues Experience with ITL processes (Incident, Change and Problem management) Plan and execute (technical lifecycle, change management) Resolve incident tickets Analyze and resolve problem tickets Any
written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with customers response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and management