international teams Role and Responsibilities: - Process incidents and ensure adherence to SLA standards - Manage
the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment
ensure successful go-lives.
- Following up on incident tickets to achieve long-term improvements.
perspective Develop business continuity plans Conduct investigations across all regional sites Develop a network risk programmes in a FMCG environment Proven investigative experience Excellent negotiation, communication
perspective Develop business continuity plans Conduct investigations across all regional sites Develop a network risk programmes in a FMCG environment Proven investigative experience Excellent negotiation, communication
processes (ITPM). Provide 2nd level support during incidents by analysing system logs and overall system resources Main Functions: SAP Technical Administration. Incident and Request Management. Change Request Management (OpsKPI's) for the Feature Team are met Ensure that IM (Incident Management), CM (Change Management) and PM (Problem
lifecycle Experience with ITIL processes (Problem, Incident, Change management) ESSENTIAL SKILLS Experience integration issues Experience with ITL processes (Incident, Change and Problem management) Plan and execute (technical lifecycle, change management) Resolve incident tickets Analyze and resolve problem tickets Any
written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with customers response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and management
all analytics, reporting and data needs. Will investigate large data related postpaid invoicing, collections
able to conduct OHS Act compliance surveys, investigations, and implementation Have experience in doing