/>Technical Call Centre & General Admin
Receive breakdown reports from customer and log the call with
weekly service/repair schedule
Dealing with Agents, Sub-Distributors regarding queries, requests,
experience to apply. Manage the OPEX (cost centers, profit centers, advertising TT, allocated A&P) for
experience to apply. Manage the OPEX (cost centers, profit centers, advertising TT, allocated A&P) for
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the Distribute weekly service/repair schedule Dealing with Agents, Sub-Distributors regarding queries, requests,
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the Distribute weekly service/repair schedule Dealing with Agents, Sub-Distributors regarding queries, requests,
requests from varied inbound sources into the companys Call Management System.
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
client is happy with design Administration duties (calling clients, doing bookings, data capturing on in-house in-house system, quotes, invoicing, follow-up calls) All other duties as specified by supervisor Please
years' min experience in Guarding Sales Good Cold calling skills Excellent sales and negotiation skills Proven
years' min experience in Guarding Sales Good Cold calling skills Excellent sales and negotiation skills Proven