ensuring that the parts warehouse is stocked as per operational requirements. The candidate will be based targets.
contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills a bid to achieve the First Call resolution rate defined per customer The First Line Support Engineer must
stakeholders and external clients is available as per SLA agreed, sufficient planning is performed to ensure processes to avoid re occurrence. • Ensure escalation rate reduction • Implement resource and capacity planning quality standards • Monitor external perception rating and ensure that the scores are within the agreed
stakeholders and external clients is available as per SLA agreed, sufficient planning is performed to ensure processes to avoid re occurrence. • Ensure escalation rate reduction • Implement resource and capacity planning quality standards • Monitor external perception rating and ensure that the scores are within the agreed
respect of rental and other charges (utilities, rates, interest, legal fees, recoveries, etc.) and maintenance requirements for and checking of tenant credit ratings with TPN, and obtaining Property Regionals Manager's VAT amounts due. Budgets ➢Reforecasting of budgets per Property Owners, Directors or Head of Property Management management systems. Annual Responsibilities ➢Municipal rates recoveries adjustments including ensuring that all
respect of rental and other charges (utilities, rates, interest, legal fees, recoveries, etc.) and maintenance requirements for and checking of tenant credit ratings with TPN, and obtaining Property Regionals Manager's VAT amounts due. Budgets ➢Reforecasting of budgets per Property Owners, Directors or Head of Property Management management systems. Annual Responsibilities ➢Municipal rates recoveries adjustments including ensuring that all
notes: Further detail Amount as per invoice and applicable VAT rate Stamp as entered File in “Creditors” Ensure that all month-end activities are completed as per month-end control sheet Ensure all working papers
plan process and monitor progress and /or success rate of action plan.
a bid to achieve the First Call resolution rate defined per customer