scripting. Service Management processes (Problem Management, Capacity Management, Service Design, Incident
investigating complaints; conducting tests; resolving problems. Manage all on site installation, repair, maintenance
Management: Incidents Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azur Cloud, Linux and
Operations experience (ticket handling, problem, incident management) Jira and Confluence experience Build
acceptance of all parties. Proactive problem solving and conflict management - Builds a logical approach to to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and
acceptance of all parties. Proactive problem solving and conflict management - Builds a logical approach to to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and
Mandatory Experience & Education required:-
5+ years experience in providing remote, telephonic (VOIP) and onsite support
Expert in Microsoft desktop operating systems
Advanced experience in networking and networking equipment (wireless routers and switches)
analytical fault-finding skills and problem-solving skills 3 - 5 Years Management / Supervisory experience in
analytical fault-finding skills and problem-solving skills 3 - 5 Years Management / Supervisory experience in