support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding management industry Previous experience in a call center environment is highly advantageous Strong understanding interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding management industry Previous experience in a call center environment is highly advantageous Strong understanding interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
supervision
responsibilities:
lasting relationships with customers · Make sales calls and contact both potential and existing customers minimum of 1-2 years outbound sales experience in a call centre · Excellent typing and accurate data capturing
- beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
lasting relationships with customers · Make sales calls and contact both potential and existing customers minimum of 1-2 years outbound sales experience in a call centre · Excellent typing and accurate data capturing
- beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
languages