planograms) for a complete customer shopping experience.
Ensure exceptional customer service at all touch shop-keeping and house-keeping disciplines
Manage customer interactions, complaints and requests
Analyse first time.
Anticipates and responds to customers' needs fast and effectively.
Assists
time to time depending on the workload. Attend to customer telephonic call or emails by understanding the corrective action that the client can take. Log customer problems and complaints in CRM system by creating corrective action Performing printer repairs at customers when required Capturing purchase orders for items skills. Good judgement as to when to escalate customer problems Ability to keep manager informed when
computer literate Ability to deal with customers and obtain new customer clientele Ability to work under pressure
computer literate Ability to deal with customers and obtain new customer clientele Ability to work under pressure
and Powerpoint
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Orientation Drive and Belief in the cause Interpersonal: Customer Service Orientation Relationship Building Communication Administrative Skills Principles of Excellence: Customer Service Orientation Ethical Behaviour Excellence
Orientation Drive and Belief in the cause Interpersonal: Customer Service Orientation Relationship Building Communication Administrative Skills Principles of Excellence: Customer Service Orientation Ethical Behaviour Excellence