Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating experience quality assurance and coaching in customer service, sales, and completion of quality assurance assessments
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating experience quality assurance and coaching in customer service, sales, and completion of quality assurance assessments
Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech effectiveness in customer interactions Report on quality assurance assessment results Effective self-management Fairly) Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office Investigative Orientation Upholding delivery and quality standards
Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech effectiveness in customer interactions Report on quality assurance assessment results Effective self-management Fairly) Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office Investigative Orientation Upholding delivery and quality standards
conserved •Coach •Quality Assure policies conserved •Quality Assure Calls •Quality Assure cases prepped for
conserved •Coach •Quality Assure policies conserved •Quality Assure Calls •Quality Assure cases prepped for
drive quality assurance and compliance adherence in the offices (long- and short-term assurance, collective
drive quality assurance and compliance adherence in the offices (long- and short-term assurance, collective
purpose of GIA is to provide independent, objective assurance to the company Board of Directors via the Group annual audit plan thereby providing reasonable assurance to stakeholders that key risks are being mitigated for: • Perform AML specialised audits and issues assurance as part of the 2024 annual plan and attend audit audit coverage and provide insights to enhance assurance provided over the control environment. • Write the audit report for this audit. • Ensure that quality requirements per methodology is adhered to 3. QUALIFICATIONS
Conserve RAR's • Coaching • Quality Assure policies conserved • Quality Assure Calls • Identify reporting