computers and peripherals Update software Respond to help desk tickets, emails, and phone calls
computers and peripherals Update software Respond to help desk tickets, emails, and phone calls R 12000 - R 15000
Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role. Hands-on experience Familiarity with remote desktop applications and help desk software (eg. Fresh Service). Excellent problem-solving
Assessing
* Helpdesk - Ensure all Calls logged on Help Desk
* Clean Criminal & Credit record
peripherals
senior customer engineer/ help desk.
- Verify/ identify problems with help desk.
- Contact users
and maintaining user documentation; providing help desk support and training users. This role will help
and maintaining user documentation; providing help desk support and training users. This role will help
organizational and time management skills Knowledge of help desk software and remote-control tools Strong analytical
Experience in user acceptance testing. Experience in help desk and/or trouble shooting role would be advantage