seeking a Senior Support Engineer. The role is shift-based weekends and involves supporting business Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via base or ticketing system Mentor and coach junior support engineers, providing guidance, training and knowledge performance Perform post-resolution follow-ups to support requests Reinforce SLAs to manage end-user expectations closely with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers
in the field providing customer support.
telecommunications specialist, is looking for a Senior IT Support Engineer to join their team in Midrand. Field client. APEX Support: Provide assistance on Apex with complex issues escalated from Senior engineers related practices at the CCNP level of networking. A successful Senior Network Engineer should possess these skills and
Provide System and IT Support to clients daily. Maintenance of all existing software. Deployment of new servers and peripherals, including basic networking support. Assist in administration and maintenance of AD – advantageous 2-3 years' experience in System Support External Service Contract management experience
activities of ICT support staff and assists the team to provide technical and training support services. Provides system malfunctions or escalates accordingly. Consults with staff to achieve effective problem resolution liaises with vendors or service providers for support and troubleshooting where necessary. Ensures that necessary ICT support during operational hours. Co-ordinates and oversees campus ICT support staff activities tactical planning. Provides input into the ICT support’s interview and hiring process, leave request, appraisals
JOB DESCRIPTION Key Responsibilities: User Support Triaging and Technical Troubleshooting Incident Management Management Documentation Software and Application Support Continuous Improvement Requirements: Based in Cape years of experience in an IT service desk or technical support role. ITIL Foundation and ServiceNow operating goals. JOB DESCRIPTION Key Responsibilities: User Support Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support Continuous Improvement Requirements: Based in Cape
International Company with CT based support team Core deliverable of this role is functional testing work hours out of standard 8 to 5 role so as to support International Clients
unity. What you will be doing: Deliver technical support with efficiency, reliability, professionalism, adherence to service level agreements (SLAs). Provide support for hosted services, solutions, and associated open and effective communication throughout the support process to keep stakeholders informed. Embrace visit our website - www.parvana.co.uk Technical Support, SQL, PostgreSQL, Web Servers, Cloud Environments
Service Desk Engineers provide IT end-user support on various components of an IT environment, including but not limited to, hardware support, software support and network support. Being the first point of contact resolutions in a timely fashion. Provide support to clients on all supported applications. Provide regular updates
We are looking for a competent Help desk technician for our Port Elizabeth Office to provide fast and Responsibilities Daily IT technical desktop level support to the agents in the call centre Handing the daily seeking technical assistance over the phone or email Support the remote troubleshooting through diagnostic techniques issues to the iSON Global NOC for the L2 and L3 support Record events and problems and their resolution scheduled maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters