hardware for distribution to users
Microsoft Office 2010 - 2016, 365 • Mac OS • Remote Desktop Support • Networking diagnostics • Wired and Wireless
2010 - 2016, 365
First-line organisation-wide support • Remote or on-site support that may include travelling • Network
troubleshooting (in person or remote) Proficiency in remote support tools and techniques Skills and knowledge in
procedures, training, and compliance requirements. Remote support experience. Desirable Certifications / skills:
Responding to calls logged by users Providing remote/telephonic support Review, understand and enforce all policies
weekends Job Responsibilities: ● Onsite and Remote end user support for all desktop devices for the staff situated at the site ● Be required to travel to remote sites to support users or complete projects ● First line
self-manage, especially when operating alone with remote support. Excellent communications skills. Have a need
resolved remotely is redirected back to the remote support team.