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Call Centre Manager post available in Cape Town for a 50 Seater in the Collections industry
Grade 12
Certificate or Diploma in Management or Hr prefered
3 years Call Centre Management / Supervisory exp essential
Exp in recruitment / coaching / Training / Employee relations
Based in Randburg
Shifts between 07:00 am- 20:00 pm
Working from Monday to Monday including public holidays- 45 hours week scheduleÂ
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OVERALL PURPOSE OF JOB:
Process customer service and technic
Responsibilities:
Customer-oriented individual required to provide technical support to customers and deal with other support queries in relation to the Company's products and solutions, particularly within the property industry. Any IT or Communication qualification Experience • More than 2 years' call centre and/
training will be provided. The training program is simple and concise. Call centre experience is advantageous
On-site training for administrators within the accredited partner's.
     - Process alignment to GSPN in accordance to actual process's on the ground.
     - Warranty billing and error clearing which will reduce SSA's support department's burden.<
met through arrangement of our FAIS Training for all contact centre staff. Responible for full process
met through arrangement of our FAIS Training for all contact centre staff. Responible for full process
The incumbent is required to:- Manage all aspects of the state-of-the-art Simulation Centre that is responsible for providing clinical and skills training to undergraduate, postgraduate students and staff of the College of Health Sciences, the allied hospitals as well as private practitioners. Super